Support Policy

Many thanks for the purchase of one of our themes.

In order to get the most out of our support forum, we would like you to read the following details about our support policy.

Why we provide support

Please note that support is not compulsory for Envato authors, and that we provide support for free, and as a goodwill gesture so you can get the most from our themes.

Before asking questions

Before asking questions within the support forums, please be sure that you have read the file documentation which came packaged with your download. The documentation covers installation, usage, and often answers the vast majority of questions.

Additionally, you may also use the search feature on our Forum to look up questions already posted that may be similar to your enquiry.

What we support

Support covers getting setup, using features and general bugs/issues with our themes. If you require helps that are not within this scope, such as on how to use default WordPress functionality itself then we will likely redirect you to external articles or support forums instead.

Customizations and 3rd Party Plugins

Support does not cover customizations and 3rd party plugins.

Support time

Support is offered between 10.00am & 5.00pm (GMT) Monday to Friday. We do not offer support at the weekend. Please note that we will try to answer your support request (not including weekends) within 24 hours, although, on the odd occasion this may be longer due to staff holidays, or illness, so please be patient during these times.

Please do not bump any threads in the support forum as we reply to support enquiries from oldest to newest, so your request would take longer to reply to.

Many thanks for your purchase, and support.