This is our support forum where we can assist you with questions or issues you have.
PLEASE NOTE: Theme support is offered to verified customers via the forum only.
Support requests made by email, comments on ThemeForest, or any other method will be redirected back to this forum.
To post in our forum and get free support, you will first need to register using the link below.
There you will need to input your item Purchase Code, and once verified, register your details. Once this is done, you are free to post within the support forum.
We check forum threads twice a day, Monday – Friday (between 10.00 am and 5.00 pm GMT), and our team members and yourself will always be in different timezones, so please keep that in mind. Support response time can take up to 24 hours during regular business days, so please be patient. Our support covers getting setup, trouble using any features, and any bug fixes that may arise.
Please try to include the URL of your site when you create a new thread and mention if you have plugins installed, and if so, which ones these are. This will allow us to pinpoint your issue much sooner.
Some of the most common threads our customers raised are
- Internal Server Error
- Can’t able to save settings
- Site lags while doing customization
All the things can be fixed using good hosting since the above issues happen when your company puts limits on shared resources and has an old PHP version 5.X series.
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Unfortunately we cannot provide support for customization* or 3rd party plugins.
*If customization (which is out of scope of our free support) is required, there are 2 sites that we highly recommend –
Our forums are open
Our forum hours are:
10:00 AM – 5:00 PM (GMT)